Key deliverables
- Quality management system evaluation: Review and evaluation of processes and handbook.
- Documentation: Preparation of process documentation and improvement recommendations.
- Workshops and discussions: Final meetings with focus on implementation plan.
- ISO certification: Skypuzzler achieved ISO 9001:2015 certification.
Background
Situation
Skypuzzler is a Danish Deep Tech startup that has revolutionized the aviation industry by developing a digital infrastructure technology for drones. At the same time, Skypuzzler is dedicated to safeguarding flight safety by making drones fly safely from point to point. Skypuzzler's Integrated Digital Air Traffic Control (iDATC) software module integrates with advanced Unmanned Traffic Management (UTM) systems, supporting safe, efficient and scalable drone traffic control. The drone traffic and industry is expected to grow significantly in scale and complexity over the coming years.
The challenge
The aviation industry is subject to extensive and demanding regulation, with stringent requirements for meeting aviation safety requirements and documentation of compliance. Skypuzzler wanted to implement a new quality management system that meets international standards and customers' desire for a high level of product safety.
Purpose
The purpose of the project was to evaluate the current quality management processes at Skypuzzler and compare them with ISO 9001:2015 to ensure compliance with the standard and support an ISO 9001:2015 quality management system certification.
Approach & Results
In collaboration with Skypuzzler, A-2 designed the methodology and process for conducting an evaluation of Skypuzzler's quality management processes and manual for compliance with the requirements of the ISO 9001:2015 standard.
A-2 then reviewed and evaluated both the manual and all processes associated with the quality management system. In connection with this, A-2 documented actionable instructions for the individual processes and the manual to ensure an overall improvement of the quality management system.
The result of this evaluation was discussed in a concluding manner that gave Skypuzzler a solid basis for implementing the suggested process and handbook improvements based on A-2's actionable instructions.
Results & impact
Skypuzzler has become ISO 9001:2015 certified and has established a total quality management system that today supports.
A structured and systematic approach to both quality management and development of their iDATC software, including optimization of risk and supplier management.
Broad customer satisfaction by demonstrating that Skypuzzler's products and services meet both customer expectations and regulatory compliance and quality standards.
A total commitment of management, employees and partners to continuous and systematic improvement of processes, products and services.