Background
Situation
After a recent merger, Novafos had consolidated the organization into fewer shared locations, and a related desire was to establish common system support for the maintenance process. Novafos wanted a common platform to plan and operate from.
Purpose
Initial market research had shown that at least three possible solutions were in play. A-2 was chosen to drive the process of selecting a system and preparing the organization for implementation.
The goal of the project was to select a system that met the business requirements and to ensure that the technical staff and other employee groups were involved in the process to ensure a good starting point for implementation and anchoring in the organization.
Approach & Results
Through a series of working meetings, A-2 identified the needs of the different utility areas and departments. This took the form of requirements and user journeys that were consolidated and approved by key employees.
Through a series of inspiration meetings, key requirements and wishes were addressed, after which three suppliers were included in the actual selection process. Here, employees and management were involved in assessing solutions and suppliers, and a final platform and partner were selected. A-2 helped negotiate and finalize the contractual basis.
As part of the work, competencies and processes around operation and maintenance were clarified, so that the necessary resources were built up and gathered to carry out a successful implementation.
Key deliveries
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Uncovering requirements and wishes through dialog and work meetings
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Process model for operation and maintenance
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Choosing a solution
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Contract and agreement basis.
